Refund Policy

Last updated: 10 October 2026

7-day refund policy

We want you to be happy with your IPTV subscription. If a paid plan is not right for you, you can ask for a full refund within 7 days of the date of purchase.

Try the service first

We strongly recommend ordering the free 24-hour trial before you buy. It lets you check the channels, the picture quality and how the service runs on your own device and internet connection, so you know what you are buying.

What is covered

• Paid plans (Lite, Bronze, Silver and Gold) are covered for 7 days from the date of purchase.
• The free trial costs nothing, so there is nothing to refund.
• Requests made more than 7 days after purchase are not eligible for a refund. Our support team will still help you fix any problem with your service.

Before you ask for a refund

Most problems are setup issues that can be solved quickly. Please contact support first and give us the chance to put things right. Check the installation guides and the FAQ as well.

How to request a refund

1. Email [email protected] or use the contact form.
2. Write from the same email address you used to place the order.
3. Include your order or invoice number and a short description of the problem.

How refunds are paid

Approved refunds are returned using the payment method you paid with wherever possible. When a refund is approved, the subscription it relates to is cancelled.

After a refund

Once a refund has been issued for an order, we may decline future orders from the same customer.

Questions

If anything in this policy is unclear, email [email protected] before you order.