IPTV subscription FAQ
Answers to the questions customers in the UK, the USA and elsewhere ask most about IPTVRockers plans, devices, setup, refunds and support.
What is an IPTV subscription?
An IPTV subscription gives you live TV channels and on-demand films and series over your internet connection instead of a satellite dish or cable. With IPTVRockers that means 37,000 live TV channels and 225,000 movies and series, on the device you already own.
Can I order an IPTV subscription from the UK or the USA?
Yes. IPTVRockers takes orders online from the UK, the USA and other countries. See the IPTV subscription UK and IPTV subscription USA pages for details. Prices are listed in US dollars.
Which devices are supported?
We publish setup guides for MAG boxes, Android boxes (with the STB Emu app), Amazon Fire TV Stick and Fire TV, and Kodi. See the installation guides for the steps.
How does installation work?
After you order, we send your login details by email. Open the installation guide for your device and follow the numbered steps. If you get stuck, email [email protected].
Which subscription plans are available?
Plans are available for 1, 2 or 3 devices, each for 1, 3, 6 or 12 months. For one device the prices are $15, $25, $40 and $65. All plans include the same channels and on-demand library. See pricing.
Is there a free trial?
Yes. You can order a free 24-hour trial to test the service on your own device before you buy a plan. We recommend doing this first.
How long does it take to receive my login details?
We send your IPTV details by email, usually within 5 to 30 minutes after your payment is confirmed. Check your spam folder if nothing has arrived.
Does my plan renew automatically?
No. Each plan is a single payment for a fixed period of 1, 3, 6 or 12 months. When it ends you choose whether to order again.
What internet connection do I need?
IPTV streams over your home internet, so you need a stable broadband connection. A wired Ethernet connection to your device is usually more reliable than Wi-Fi.
How can I contact support?
Use the form on the contact page or email [email protected]. Include the email address you ordered with so we can find your account.
What is your refund policy?
We offer a 7-day refund on paid plans. The free trial is not refundable because it costs nothing. The full terms are on the Refund Policy page.
How long has IPTVRockers been operating?
IPTVRockers has provided IPTV subscriptions since 2019. Read more on the About us page.